Why choose us

Lyles House is a home in which a person can enjoy companionship, care and attention and a service that has been established in a homely, family atmosphere; providing freedom of choice and quality of life one should expect and deserve. 

Residents are encouraged to personalise their room and make suggestions for improving the service they receive.  In addition residents are invited to make full use of their home and facilities and pursue their hobbies. 

We offer a trial of 4 weeks after which either the resident or home can make the arrangement permanent. The first four weeks represents a trial period for both parties after which a review takes place with the resident, manager/assistant manager, family/representative and social worker. If it is clear that the residents needs can be fully met within Lyles House a permanent place is offered to the resident.

Facilities

There are twenty comfortable bedrooms, and fourteen have en-suite facilities and six with washing facilities; all bedrooms are fitted with a nurse call system to summon assistance if required.  There are also two main bathrooms containing a large bath and assisted hoists. Plus two separate WC’s with hand basin facilities. Fifteen of the bedrooms are located on the ground floor, and five on the first floor, the latter are accessed via stairs and two chairlifts.  All bedrooms have T.V. points and are fully furnished. Telephone points are optional if the residents require them.  However, residents are encouraged where possible to bring their own items of furniture in their room by prior arrangement and subject to our inspection.

Services

Our staffing levels provide a combination of efficient service and active care 24hrs a day.  Fees cover all of the routine expenses of living at Lyles House including good home cooking, laundering of personal clothing, central heating, lighting etc.  Supplementary services such as dry cleaning, newspapers and chiropody are available at an additional cost. Further information on fees and services can be obtained on request.

The home offers two country gardens for residents to enjoy in the summer months as well as a Conservatory, Library, Sitting Room and Dining rooms.

Residents enjoy quality food prepared by experienced cooks who use fresh local produce wherever possible. Special diets are catered for daily. Monthly communion service, Church visits and other faiths are catered for.

The home offers a wide range of activities designed to encourage residents to keep mobile and most importantly a continued interest in life. Activities organised by staff or outside professionals, which include:

• Various games i.e. drafts, bingo, cards, quizzes, scrabble, skittles, carpet bowels, Pot Balls; and many more.
• Pamper sessions include manicures, and hairdressing.
• Film afternoons and visits to the local tearooms and outings can be arranged.
• Music Entertainer – Brian Day provides live music and entertainment, performing hits from 1940’s, 1950’s 1960’s.
• Cuddly Cavies provides a therapeutic animal activity from a selection of Guinea Pigs, where residents are involved with cuddling, brushing and feeding while providing a calm relaxing visit, incorporating using fine motor skills and promoting sensory and emotional capabilities.
• We have a variety of dogs which visit the home providing interactions with residents, providing comfort, attention and enjoyment to the individuals in our care. 
• We encourage families to bring in their pets so individuals can continue to stay in touch.
• The local church organist visits and plays the piano, sings hymns; this promotes staying in touch with the local community.
• Norfolk Wildlife Encounters visit with a selection of Owls and Hawks, and residents have the enjoyment of meeting, handling, feeding and flying a variety of them.  The experience gives them the opportunity to come face to face with some of the most beautiful owls; the species include Eagle Owls, Barn Owl, Tawny Owl and many more.

Staff Qualifications & Experience

The home has at the time of print 14 staff, Senior Carers, Care Staff and domestics i.e. cooks and cleaning staff, who operate against a weekly roster to maintain the level of care staff necessary 24hrs a day, 7 days a week.  All staff are given induction training and all food handlers are supervised and instructed and/or trained in food hygiene matters or have a Basic Food Certificate.

Staff are trained in the following courses:

• NVQ Level 3
• NVQ Level 2
• SOVA/Adult Abuse
• First Aid
• Moving & Handling, including Prevention of Falls
• Health & Safety
• COSHH & Fire Regulations
• Medication Awareness
• Fire Awareness
• Infection control
• Food Hygiene
• Distressed Behaviours’
• Dysphasia
• Mental Capacity Act 2005
• Deprivation of Liberty

Staff are provided with continual training and relevant courses inline with regulations and attaining NVQ Level 2 by attending either professional in house or external training courses.

If you have any questions please contact us – we look forward to hear from you.